| Payment is expected within 4 days of your purchase. Your order will not be sent until payment is completed. If you need more time than the 4 days, please contact us prior to making your purchase(s). We are usually more than happy to grant customers additional time to complete payment, but if you don't ask, we do not know.We accept PayPal payments directly. Please send us an ebay message for the address.Important: If you pay with a PayPal "eCheck" instead of a PayPal "Instant Payment", we must wait for the eCheck to clear our account prior to shipping. It is also your responsibility to realize whether or not you paid with an Instant Payment or an "eCheck".Please use EBAY MESSAGES to conctact us |
| We ship within the lower 48 United States only.All items are shipped quickly. We ship the vast majority of our orders within one business day. However, there are rare occasions when a shipment may not go out until the second business day.Weekends and Federal Holidays are not considered business days.We ship via US Priority Mail, USPS parcel post, USPS first class mail, and UPS Ground.Buyers are responsible for providing the correct shipping address. If paying with PayPal, it is mandatory that you provide us with a "Confirmed" shipping address. We only ship to the address showing in the PayPal payment screen in the "Shipping Address" field. Do not e-mail us and ask us to ship to a different address. Simply add the desired address to your PayPal profile, confirm it, and then send payment.All items are shipped with insurance included at our expense. If, in the rare case, an item is lost or damaged during shipment, we will file the insurance claim promptly. We will not reimburse or replace the item until the insurance claim is granted. Insurance claims take time, sometimes as long as 30 days. We always do right by our customers but it is imperative that you remain patient until the insurance claim has been processed. We work quickly to resolve issues for our customers but not all third party companies share the same sense of urgency that we do. |
We allow 14 days from the date and time that the tracking info shows an order as delivered for items to be returned. Please inspect your items promptly!You must contact us via an EBAY MASSAGE to request an RMA number. This is mandatory. Any items that get returned to us without prior authorization will not be accepted and will be shipped back at the buyer's expense.Unopened returns are subject to a 15% restocking fee minus the actual cost we paid for shipping. Exception: Defective items or returns due to an error on our part are not subject to a restocking fee and we will also reimburse you for the cost of return shipping. Please note, we only reimburse for ground services such as US Priority Mail, and UPS Ground. We do not reimburse for any boxes or packing materials that you decide to purchase and we do not reimburse for pickup charges.In order for an item(s) to be eligible for return, you must have and ship back all manufacturer packaging, spare parts, manuals, inserts, paperwork, and any freebies that were included. If we receive an incomplete return, your return will not be accepted.We do not accept returns for items that are used, show signs of use, installation, or that were damaged during installation.
Some examples include, but are not limited to:
| All other items | | | | Please look over your item prior to use.All the items we sell are brand new unless specified in the auction.From time to time we sell DEMO items and samples, we will make this very clear in the auction. | | |
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| Your Feedback Rating is VERY IMPORTANT to us. We work very hard to maintain our stellar rating and appreciate all customer input.Feedback is your opportunity to let other buyers know about your experience with us. If there is any reason whatsoever that you cannot or do not want to leave us a positive feedback and five-star detailed seller ratings, please let us know prior to leaving feedback. We would be interested in resolving any open issues to your satisfaction. Please do not leave us less than stellar feedback for a post office/UPS delay. We ship the items out daily and from time to time UPS and USPS misplace or take longer to deliver your items. We always leave feedback for our customers. Because of the high volume we sell, we subscribe to an automated system that will automatically leave you a positive feedback in return for your positive feedback. This saves us alot of time in having to do each one manually and thank you for your cooperation.Feedback Extortion is against eBay policy and any attempts will be reported to eBay. You DO NOT need to hold feedback over our heads to receive the results you want, just ask nicely and we will get right on it for you.We consider it very important on our end to maintain our reputation as honest, ethical, and caring. And that's not just something we say, it's something we live by. We always do right by our customers; the proof is in our eBay feedback ratings!We aim to please our customers and maintain our good reputation, please contact us if you are dissatisfied for any reason and we will do whatever we can to make it right. Please do this before leaving feedback!We are good, honest folks, and we will bend over backwards for our customers |
