Payment Shipping Store Policies Why buy from Us After winning an item in an auction or a Buy It Now purchase, click on the Checkout Now button to immediately proceed with the checkout and payment process. We thank you for your quick payment. We gladly accept Pay pal, Credit Cards and Checks. Payments We Accept: Pay Pal (Visa, MasterCard, American Express, Discover, Debit Card and Direct Debit from Bank Account) Check by Mail (Item is shipped after payment is cleared) You can use all forms of payment trough Pay Pal such as Visa, MasterCard, American Express, Discover, Debit Card and Direct Debit from Bank Account. To pay with check please send to: 780 S. Milliken Ave. Ste C Ontario CA 91761 for instructions. Payment is expected within 5 days after the auction closes unless the payment is in the mail. International Payments: For security reason, we do not accept non-US credit cards. International buyers must pay via PayPal. We will ship to Paypal Confirmed address Only. We do not accept C.O.D (collect on delivery) payments. All purchase must be paid in full before shipping. Sales Tax: 8.75% sales tax will be applied to your purchase if item is shipped to California. Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business days and hours (Monday through Friday 9:00AM - 6:00PM PST, excluding holidays and weekends). If we encounter any problems processing or shipping your order you will be contacted within 24 hours. Free Shipping  is Only Valid for Standard Ground Service to the lower 48 US states. Additional shipping charges apply for: PO Box Addresses International destinations AK, HI, PR, GU shipments FPO/APO addresses. All International Orders, Alaska, Hawaii, Puerto Rico, APO/FPO, Guam and US Virgin Island shipments require additional shipping charges. We usually ship within 24-72 hours after we receive the payment. Our ground shipping is sent via FedEx, UPS or USPS. Please allow 5-7 business days for Delivery. Please send us an email for a rate quote prior to completing a purchase. International Orders: We ship anywhere in the world. Orders to be shipped to APO and FPO addresses can only be delivered by the US Postal Service. A few oversized items we sell cannot be delivered to APO and FPO addresses because size restrictions. Please Note: ALL international buyers are responsible for all customs and duty charges along with any additional brokerage that may apply for complex customs-clearance procedures. Shipping does not include duties and brokerage fees. You are responsible for all brokerage, customs and duty charges associated with the shipment. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. Placing an order indicates acceptance of Top Selling Productsstore’s terms and policies. We guarantee that all our items are as described and 100% customer satisfaction guaranteed. Refund: If a refund is desired, please contact us to obtain a Return Authorization number (RAN) number. You must return the package in its original packaging and condition within 30 days of purchase. The buyer is responsible for all shipping expenses. Returns: All returned merchandise must be in original purchase condition with the original packaging and product intact and include the original receipt/invoice/packing slip to be eligible for credit. Returned merchandise must be in our location within 30 days from the date of purchase. Top Selling Products will issue credit upon approval of returned merchandise excluding shipping charges and transaction fees. When you return your item we recommend you insure the package for the same amount you paid for the order, damaged merchandise will not qualify for refund. Additional fees will apply if any of the following occurs: Returned merchandise has broken parts. (Strings, bridge, tuner, bow, etc.) The returned merchandise is otherwise considered non-resalable, or must be sold as "used". If you have any concerns or questions in regards to our returns and exchange policy, please contact us at before purchasing. Shipping Damage: Top Selling Products will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the item was shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows: 1) The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment's delivery. 2) After FedEx or UPS picks up the damaged shipment notify us of the situation via email. Include order number and your purchase order number as well as a description of the damage. 3) Top Selling Products will replace the shipment at no additional cost after Top Selling Products has verified that the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks. Note: Top Selling Products will not cover a shipping damage return and/or replacement in which the customer and/or our client fail to follow the proper procedure. Top Selling Products is dedicated to providing our customers with the best service possible! We will continue to strive to make Top Selling Products your first choice for the best music products, lightning fast shipping, and superior customer service. Everyday Low Price Guarantee 100% Satisfaction Guarantee 30 Days Satisfaction Guarantee Our company goal is to sell musical instruments lower than anybody else to satisfied customers. For Top Selling Products Excellence is not a quality is an obligation, we pride ourselves in bringing you these quality products at great low prices with excellent customer service. Unlike many other companies, we stock our own inventory and are able to provide accurate and prompt service.