Shipping and Delivery Orders are prepared between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be prepared the following Monday. In order to ensure prompt and timely delivery to our valued customers, we partner with the best express delivery services available. Shipments to the Countries within the European Union take approximately 2-3 working days. Shipments to the rest of the world take approximately 4-5 working days (not accounting for customs delays). Tracking Once your order has been shipped, you will be notified via e-mail. We will provide you the tracking number you can use to track your parcel and know its current status by inserting it in the courier’s website, on the track and trace page. Important We recommend that you always provide a valid phone number at the moment of placing the order, to allow the delivery courier to get in touch with in case of any issue with the delivery. In case it is not possible to deliver your parcel due to wrong address provided or recipient not at home, or any other causes related to the consumer’s responsibility, items will be sent back to the sender and the customer will be refunded for the price paid for the order. Inside the European Union There are no additional customs fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products. N.B. Please note that Diadora cannot be held responsible for delays or issues during the shipping of the orders which are due to the couriers selected for the delivery. The above mentioned shipping and delivery times are the average times indicated by international couriers, they have to be considered as advisory information only and they are not legally binding for us. Outside the European Union Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities. We are not responsible in case of foreign taxes or customs duties, these will be customer's responsibility. Shipping to the United States of America As above, products shipped to the USA are subject to customs fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs. Failure to clear customs The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. IMPORTANT: If you requested a change of the product you originally ordered, the new shipment is still subject to import taxes/duties from the International Customs Authorities and these will be customer's responsibility.